> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/b2b-customer-portal/email-template.md).

# Reorder reminder email template

The email body, subject, and per-locale translations live in **Settings → Email Templates → Reorder Reminder**, edited the same way as your registration and quote emails.

## Where to edit

1. From admin sidebar, open **Settings → Email Templates**
2. Scroll to **Email Templates · Reorder**
3. Click **Reorder Reminder**
4. Edit subject + body using the rich text editor
5. Switch language tab to translate per locale (defaults ship for en, vi, fr, de, es, ja)
6. Save

## Default content

**Subject:** `Time to reorder from {{shop_name}}?`

**Body:**

```
Time to reorder?

Hi {{first_name}},

You placed an order with {{shop_name}} {{days_ago}} days ago.
Running low? Jump back in and reorder the same items in one click.

[Reorder this purchase →]({{reorder_link}})

If you'd rather not receive these reminders, [unsubscribe here]({{unsubscribe_link}}).
```

## Available shortcodes

| Shortcode              | Example                                                                              | Notes                                                       |
| ---------------------- | ------------------------------------------------------------------------------------ | ----------------------------------------------------------- |
| `{{first_name}}`       | `Alice`                                                                              | Customer's Shopify first name                               |
| `{{customer_name}}`    | `Alice`                                                                              | Alias for first\_name (matches other templates' convention) |
| `{{shop_name}}`        | `Acme B2B`                                                                           | Your Shopify store name                                     |
| `{{shop_url}}`         | `https://acme-b2b.myshopify.com`                                                     | Storefront URL                                              |
| `{{days_ago}}`         | `30`                                                                                 | Number of days since fulfillment — the delay tier value     |
| `{{order_id}}`         | `gid://shopify/Order/123...`                                                         | Shopify order GID (used internally)                         |
| `{{reorder_link}}`     | `https://acme-b2b.myshopify.com/apps/orbit-boost-wholesale/portal/reorder?order=...` | Deep link to the reorder preview                            |
| `{{unsubscribe_link}}` | HMAC-signed URL                                                                      | One-click opt-out                                           |

## Per-locale translations

Default translations ship for English, Vietnamese, French, German, Spanish, Japanese. To customize for a locale:

1. In the template editor, click the language tab for the target locale
2. Edit subject + body in that language
3. Save

If a locale is missing translations, the email falls back to the shop's primary locale (configured under Settings → Translations).

## Sender (From address)

The reminder uses your shop's **SMTP From email** configured under Settings → Email Settings → SMTP — same address that sends registration and quote emails. There's no per-feature "From name" override anymore.

If you want a different sender for reorder reminders specifically, change your SMTP From email or use a sub-account on your SMTP provider.

## Best practices

* Keep subject lines under 50 characters for mobile inbox preview
* Use `{{first_name}}` in subject for higher open rate (`Time to reorder, {{first_name}}?`)
* Keep CTA above the fold — the reorder link is the goal
* Don't add too many unsubscribe paths; one link at the bottom is enough
* Test with a real cycle: enable reminders, set delay = 0, place a test order, fulfill it, wait for the daily cron at 06:00 UTC

## Next

* [Schedule (when reminders fire)](/orbit-b2b-docs/b2b-customer-portal/schedule.md)
* [Test the customer flow](/orbit-b2b-docs/b2b-customer-portal/testing.md)


---

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