> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/companies/status.md).

# Active vs Inactive status

Every Company has a status toggle in the **General** tab.

| Status       | What it means                                                                        |
| ------------ | ------------------------------------------------------------------------------------ |
| **Active**   | Contacts inherit the company's tier tag and get wholesale pricing at checkout        |
| **Inactive** | Contacts kept on file but tier tag is NOT applied — they don't get wholesale pricing |

The status is a soft on/off switch for the company's wholesale benefit. Contacts and address data are preserved; only the tag-sync behavior changes.

***

## Use Inactive when:

* You're temporarily pausing a B2B account (late payment, suspended account, off-season)
* You want to keep the company on file for record-keeping but don't want them buying at wholesale rates
* You're testing a new company setup before going live

***

## What happens when you flip Active → Inactive

* Existing contacts' tier tag is removed from Shopify customers
* They lose access to wholesale pricing immediately at next checkout
* The Customer Group's member list no longer includes these contacts (until reactivated)
* Contacts can still log in to their Shopify customer account — they just see regular retail prices

***

## What happens when you flip Inactive → Active

* Tier tag is re-applied to all contacts
* They regain wholesale pricing automatically
* They reappear in the Customer Group's member list

***

## Inactive companies and the reconcile job

The daily reconcile job (which syncs Company contacts → Customer Group members) explicitly skips inactive companies. That's intentional — inactive means "tier should NOT apply".

If you reactivate a company that's been inactive for a while, the reconcile job picks them up the next day. To re-sync immediately, save the company once after flipping status (the in-app code path re-applies the tag).


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