> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/draft-orders/emails.md).

# Draft Order emails

A buyer gets one email per step, the way an ordinary Shopify order works: a confirmation listing what they ordered when they submit, then **one** invoice when you confirm.

## The emails

| Email                                  | Sent to          | When                                            | Turn it off                                                                                          |
| -------------------------------------- | ---------------- | ----------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| **Order request submitted**            | You (shop admin) | A buyer submits a new order request             | Draft Orders → Settings → *Email admin on new order request*                                         |
| **Order received — awaiting approval** | The buyer        | They submit (logged-in buyers only)             | Draft Orders → Settings → *Email customer an order confirmation on submit*                           |
| **Invoice** — sent by Shopify          | The buyer        | You confirm (or auto-create confirms on submit) | —                                                                                                    |
| **Payment link (backup)**              | The buyer        | Only if Shopify's invoice email fails           | Draft Orders → Settings → *Email customer the payment link if Shopify's invoice email fails to send* |

### Order received — awaiting approval

Sent the moment a logged-in buyer submits. It lists every line — product, variant, SKU, options the buyer chose, quantity, unit price, line total — and the subtotal, and tells the buyer that:

* the order is **awaiting your approval**,
* **no payment has been taken yet**,
* the final invoice, **including shipping**, will follow once the order is approved.

Guests (buyers who aren't logged in) don't get this email: sending your store's email to any address someone types in would let it be used for spam.

When [auto-create on submit](/orbit-b2b-docs/draft-orders/auto-confirm.md) confirms the order straight away, this email is skipped — the invoice is the confirmation.

### Invoice

When you click **Confirm & send payment link**, the app creates the Shopify draft order — with the [shipping you entered](/orbit-b2b-docs/draft-orders/confirm-flow.md) — and Shopify emails the buyer its invoice with the payment link and the total including shipping. This is the only email the buyer gets at this step.

Its wording is Shopify's: edit it in **Shopify admin → Settings → Notifications → Draft order invoice**.

### Payment link (backup)

If Shopify's invoice email fails to send, the app emails the buyer the payment link itself so they can still pay. Normally this email is never sent.

## Where they go

* The **admin** email goes to your store's admin email (Shopify → Settings → Store details).
* **Buyer** emails go to the email on the buyer's Shopify customer account. For a guest order, the invoice goes to the address the guest typed — after you've reviewed and confirmed it.

## Wording and languages

The app's Draft Orders emails use built-in wording, in English and Vietnamese (other languages fall back to English). They aren't in the app's email template editor yet.

## If emails aren't arriving

* Check the shop's email / SMTP setup (**Settings → Email → SMTP**) and send a test email.
* Check the recipient's **spam** folder — mark the first email "Not spam".
* Confirm the notification toggle is on in Draft Orders → Settings.
* The submit confirmation only goes to **logged-in** buyers.

See [Emails not sending](/orbit-b2b-docs/faq-and-troubleshooting/emails.md) for the full checklist.

## Next steps

* [Confirm and send the payment link](/orbit-b2b-docs/draft-orders/confirm-flow.md)
* [Troubleshooting](/orbit-b2b-docs/draft-orders/troubleshooting.md)