Draft Order emails

Two emails drive the Draft Orders flow. Toggle each under Orders → Draft Orders → Settings → Notifications, and edit the wording under Settings → Email Templates.

The two emails

Template	Sent to	When
Order request submitted	Shop admin	A buyer submits a new order request
Order request confirmed	Customer	You confirm (or auto-create sends it) — includes the payment link

Where they go

• The admin email goes to your store's admin email (Shopify → Settings → Store details).
• The customer email goes to the address on the order request, with the payment link and terms.

Editing the wording

Open Settings → Email Templates, pick the Draft Orders template, and edit the subject and body. Shortcodes like {{request_number}}, {{customer_name}}, {{subtotal}}, {{payment_terms}}, and {{pay_link}} are filled in automatically. Defaults ship in English and Vietnamese; other locales fall back to English.

If emails aren't arriving

• Check the shop's email / SMTP setup (Settings → Email → SMTP) and send a test email.
• Check the recipient's spam folder — mark the first email "Not spam".
• Confirm the notification toggle is on in Draft Orders → Settings.

See Emails not sending for the full checklist.

Next steps

• Confirm and send the payment link
• Troubleshooting