> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/draft-orders/submit-flow.md).

# How a buyer submits an order

This is what your B2B customer sees on the storefront.

## 1. The button on the cart

For an eligible customer, the app replaces the theme's **Checkout** button on the cart page (and cart drawer) with your **Submit Order for Approval** button. Accelerated buttons (Shop Pay, Google Pay) are hidden so the buyer goes through approval instead of paying immediately.

Customers who aren't eligible (not logged in, or not a B2B customer) still see the normal Checkout button — retail shoppers are unaffected.

## 2. Submitting

When the buyer clicks the button:

1. The whole cart (every line item, quantity, and any product-option properties) is captured.
2. It's sent to your store as a **pending** order request — **no payment is taken**.
3. The cart is emptied and the buyer sees a confirmation:
   * *Manual review:* "Order submitted — we'll review it and email you a payment link shortly."
   * *Auto-create on:* "Order confirmed — we've emailed your payment link" with a **Pay now** button.

## 3. Eligibility recap

Eligibility uses the customer's Shopify tags against your Customer Group tags. Example: with **Approved B2B customers only**, a customer tagged `b2b-gold` (in a B2B group) sees the button; a regular retail shopper sees normal Checkout.

If a group's members should be eligible, make sure the group exists in **Customers → Customer Groups** — the app keeps the storefront eligibility tag list in sync whenever you save a group.

## Next steps

* [How you confirm and send the payment link](/orbit-b2b-docs/draft-orders/confirm-flow.md)
* [Payment terms](/orbit-b2b-docs/draft-orders/payment-terms.md)