> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/draft-orders/troubleshooting.md).

# Troubleshooting

## The "Submit Order for Approval" button doesn't appear

Work through these in order:

1. **Feature enabled?** Orders → Draft Orders → Settings → **Enable Submit Order for Approval** is on.
2. **App embed on?** Theme editor → App embeds → **Nileva B2B Wholesale** is enabled.
3. **Customer eligible?** With *Approved B2B customers only*, the customer must be logged in and carry a tag that matches one of your Customer Group tags. A logged-out or untagged visitor correctly sees the normal Checkout button.
4. **Group tags in sync?** The storefront reads a synced tag list. It refreshes whenever you save a Customer Group — if you added a group tag and it's not taking effect, open that group and save it once.
5. **Plan gate.** Storefront features render on Advanced+ plans.

**Quick check (browser console on the cart page):**

```js
const d = JSON.parse(document.getElementById('orb2b-wholesale-data').textContent);
console.log('enabled:', d.draftOrders?.enabled, '| custTags:', d.customer?.tags, '| groupTags:', d.groupTags);
```

* `enabled: false` → feature/embed off, or settings not synced.
* `custTags` shares no value with `groupTags` → the customer isn't in an eligible group (tag them, or add the group).

## Confirm fails / no payment link

* The store token may need a refresh — reopen the app from Shopify admin.
* Check the order's payment term is valid; on a non-Plus store, if native payment terms aren't accepted the app falls back to recording the term on the order note (the order is still created).
* A failed confirm leaves the order **Pending** — fix the cause and click Confirm again.
* *"This request is no longer pending…"* — someone else (or another tab) confirmed or cancelled it first. The page refreshes to show its status; your click created nothing, so the buyer never gets a second invoice.
* An order stuck on **Confirmed** (no draft order) means confirming stopped part-way. Cancel it and ask the buyer to submit again.

## Payment term shows "Due on receipt" when I expected a Net term

The term follows the [cascade](/orbit-b2b-docs/draft-orders/payment-terms.md): a customer in a group whose *B2B payment term* is unset falls through to the **shop default**. Set the group's term in Customers → Customer Groups, or override it on the order at confirm time.

## Emails not arriving

See [Draft Order emails](/orbit-b2b-docs/draft-orders/emails.md) and [Emails not sending](/orbit-b2b-docs/faq-and-troubleshooting/emails.md). Common causes: SMTP not configured, spam folder, or the notification toggle off.

## Status stays "Invoiced" after the customer pays

Payment is completed and tracked in **Shopify → Orders**. The Draft Orders list shows **Invoiced** after the link is sent; automatic "Paid" status sync is planned for a later release.