Customize email templates

Open the template editor

1. Go to Registration → Email Settings
2. In the left sidebar, click a template name:

   • Registration Confirm — verify-email step before review
   • New Submission (sent to you)
   • Application Approved — for Individual and Join-company approvals
   • Company Registration Approved — for new-company approvals; body includes the new company's invite link so the contact can share it with their staff
   • Application Rejected — sent on reject with an edit link
   • Auto-Approved — sent when auto-approve fires
   • Company Invite — sent from a Company's Registration tab when you invite contacts manually

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What you can edit

Field	Description
Enabled	Toggle to enable or disable this email
Subject	Email subject line — supports shortcodes
Body	Rich-text email content — supports shortcodes, formatting, links

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Formatting options

The body editor supports:

• Headings (H2)
• Bold, italic
• Bulleted and numbered lists
• Blockquotes (shown as a red alert box in the email)
• Links — a standalone link on its own line is automatically styled as a button

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Reset to default

If you've edited a template and want to start fresh:

1. Open the template
2. Click Reset to default in the right sidebar
3. Confirm — the default content is restored

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Preview

Click Preview email to open a preview of the full email in a new tab, with all styles applied as they would appear in an email client.

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Tips

• Keep the New Submission email short — it's just a notification to you.
• In the Rejection email, include {{edit_link}} so customers can resubmit their application.
• In Approved / Auto-Approved emails, use {{group_name}} to confirm which tier the customer was assigned to.
• In Company Registration Approved, include {{company_register_link}} so the contact can share it with their team for self-registration.

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Translations

Each template has its own per-locale subject + body. Switch the locale dropdown at the top of the editor to author a translation for any published storefront language. Fields left empty fall back to the primary locale.

Out-of-the-box translations ship for Vietnamese, French, German, Spanish, and Japanese on the company_registration_approved template — pick a locale, click Restore defaults to load them, then edit if needed. New shops get all locales pre-seeded automatically.