> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/faq-and-troubleshooting/emails.md).

# Emails not sending

***

## Step 1 — Send a test email

1. Go to **Registration → Email Settings → SMTP Settings**
2. Click **Send test email**
3. Enter your own email address
4. Click Send

If this fails, the issue is with your SMTP configuration. If it succeeds but emails aren't reaching customers, the issue may be deliverability.

***

## Step 2 — Check SMTP credentials

Make sure all fields are correct:

| Field        | Common mistake                                                              |
| ------------ | --------------------------------------------------------------------------- |
| **Host**     | Typo in hostname (e.g. `smptp` instead of `smtp`)                           |
| **Port**     | Using 465 when server requires 587 (or vice versa)                          |
| **Username** | Using full email address when server expects just the username              |
| **Password** | Using regular password instead of an app-specific password (Gmail, Outlook) |

***

## Gmail-specific

Google does not allow regular passwords for SMTP. You must generate an **App Password**:

1. Go to your Google Account → **Security**
2. Under "How you sign in to Google", click **2-Step Verification** (must be enabled)
3. Scroll down to **App passwords**
4. Generate a password for "Mail"
5. Use this password in the app's SMTP settings

***

## Check the email template is enabled

1. Go to **Registration → Email Settings**
2. Click the template (e.g. "Application Approved")
3. Make sure **Enabled** is toggled on

***

## Emails going to spam

If emails arrive but land in spam:

* Set up SPF and DKIM records for your sending domain (contact your domain host)
* Use a dedicated sending domain instead of a free Gmail/Outlook address
* Avoid spam trigger words in your subject lines

***

## Built-in relay fallback

If you haven't configured SMTP, the app uses a built-in relay. Emails from the relay may have lower deliverability than your own domain. Consider setting up SMTP for production use.

***

## Contact support

* **Live chat**: inside the app dashboard
* **Email**: <orbitboostio@gmail.com>


---

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