FAQ
Pricing rules
How do I set up my first wholesale rule? Go to Wholesale Pricing → Create rule → pick your audience, product scope, and discount → Save. See Create a rule.
How do I create quantity break discounts? Go to Volume Pricing → Create rule → add min/max quantity tiers. Customers see the matching tier price live on the product page. See Set up quantity tiers.
How do I show wholesale prices only to specific customers? Set rule audience to Customer tags or Customer groups. Untagged/ungrouped customers see retail prices.
Why don't wholesale prices appear on my product cards? Check that:
The B2B Prices app embed (Orbit B2B Wholesale) is enabled: Shopify Admin → Online Store → Themes → Customize → App embeds
The customer's tag matches the rule's customer tag setting
The rule is set to Active status
Do wholesale and volume pricing stack? You can choose. Go to Settings → General → Discount strategy. Default is "best price for customer" (the larger discount wins). Switch to "stack" to layer both discounts.
Can I set different prices per country? Yes, use the Market eligibility setting on any rule. This requires the Advance plan.
Registration
How does the B2B registration approval flow work? Buyer submits the form → you receive a notification → you approve or reject in the app → the customer receives a branded email. On approval, their Shopify account is tagged automatically.
Can I approve registrations automatically? Yes. Enable Auto-approve in Registration → Settings. New submissions are approved instantly and the customer is tagged without manual review.
A customer says they didn't receive their approval/rejection email — what do I do?
Check your SMTP settings in Registration → Email Settings → SMTP Settings
Click Send test email to verify the connection
Ask the customer to check their spam folder
Variant Drawer
What is the Variant Drawer? A slide-out drawer that shows all product variants with quantity steppers. Instead of adding one variant at a time, B2B customers can select quantities for every size/color and add them all to cart at once.
How do I add the Variant Drawer to my product pages? Add the Variant Drawer Trigger app block to your product page template in Theme Editor. Then create a rule in Variant Drawer → Create rule to define who sees it and on which products.
Can I show the drawer only to B2B customers? Yes. Set customer eligibility to Customer tags and add your B2B tag (e.g. b2b-wholesale). Regular retail customers won't see the drawer at all.
How do I set minimum order quantities? In the rule editor, go to Order Constraints. Set MOQ per variant (minimum per individual variant) and/or MOQ per product total (minimum across all variants combined). See Order constraints.
Can I customize the drawer's appearance? Yes. The Design section offers 25+ design tokens for colors, borders, fonts, and spacing. You can also add custom CSS. See Design customization.
Does the Variant Drawer support multiple languages? Yes. All labels (drawer title, button text) can be translated per locale. Switch the locale in the editor toolbar and edit the translations. See Labels & translations.
Theme and storefront
Does this app modify my theme files? No. Everything runs as an app embed and app blocks. Uninstalling the app removes all customizations cleanly.
The volume pricing table isn't showing on my product page — why? The Volume Pricing Table block must be added to your product page template in Theme Editor. See Storefront pricing table.
Which themes are supported? All Shopify Online Store 2.0 themes including Dawn, Studio, Craft, Trade, Sense, Horizon, and any theme that supports App Blocks.
Account and billing
How do I upgrade to the Advance plan? Go to Settings → Billing and click Upgrade to Advance. There's a 14-day free trial.
Can I downgrade back to Free? Yes. Go to Settings → Billing → Change plan. Rules exceeding the free plan limits are deactivated.
How do I contact support?
Live chat: available inside the app dashboard
Email: orbitboostio@gmail.com
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