> For the complete documentation index, see [llms.txt](https://orbit-b2b.gitbook.io/orbit-b2b-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbit-b2b.gitbook.io/orbit-b2b-docs/faq-and-troubleshooting/prices-not-showing.md).

# Prices not showing on storefront

If wholesale or volume prices aren't appearing on your storefront, work through these checks in order.

***

## 1. Check the app embed is enabled

1. Go to **Online Store → Themes → Customize**
2. Click **App embeds** in the top bar or left panel
3. Find **Orbit B2B Wholesale** (the B2B Prices embed)
4. Make sure it's toggled **On**
5. Click **Save**

***

## 2. Check the rule is Active

1. In the app, open the pricing rule
2. Verify **Status** is set to **Active**
3. If you set active dates, make sure today's date falls within the range

***

## 3. Check customer eligibility

* Log in to your storefront as a **test customer** (not as admin)
* Make sure the customer has the tag that the rule requires
* In Shopify Admin → Customers → customer, check the Tags field

***

## 4. Check product eligibility

* Verify the product is covered by the rule's scope:
  * If "Specific products" — is this product in the list?
  * If "Specific collections" — is the product in that collection?
  * If "Product tags" — does the product have the required tag?

***

## 5. For Volume Pricing table not showing

The pricing table block must be manually added to your product page:

1. **Online Store → Themes → Customize → Product template**
2. **Add block → Volume Pricing Table** (under Apps)
3. Save

***

## 6. Horizon theme — price showing as $0.00

If you're using Shopify's **Horizon** theme and the Wholesale Price block shows `$0.00`:

1. Make sure you're on the latest version of the app
2. The latest update passes prices directly from Liquid rather than scraping the DOM
3. Re-deploy the theme extension if the issue persists (contact support)

***

## Still not working?

Contact support:

* **Live chat**: inside the app dashboard
* **Email**: <orbitboostio@gmail.com>


---

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