Prices not showing on storefront

If wholesale or volume prices aren't appearing on your storefront, work through these checks in order.

---

1. Check the app embed is enabled

1. Go to Online Store → Themes → Customize
2. Click App embeds in the top bar or left panel
3. Find Orbit B2B Wholesale (the B2B Prices embed)
4. Make sure it's toggled On
5. Click Save

---

2. Check the rule is Active

1. In the app, open the pricing rule
2. Verify Status is set to Active
3. If you set active dates, make sure today's date falls within the range

---

3. Check customer eligibility

• Log in to your storefront as a test customer (not as admin)
• Make sure the customer has the tag that the rule requires
• In Shopify Admin → Customers → customer, check the Tags field

---

4. Check product eligibility

• Verify the product is covered by the rule's scope:

  • If "Specific products" — is this product in the list?
  • If "Specific collections" — is the product in that collection?
  • If "Product tags" — does the product have the required tag?

---

5. For Volume Pricing table not showing

The pricing table block must be manually added to your product page:

1. Online Store → Themes → Customize → Product template
2. Add block → Volume Pricing Table (under Apps)
3. Save

---

6. Horizon theme — price showing as $0.00

If you're using Shopify's Horizon theme and the Wholesale Price block shows $0.00:

1. Make sure you're on the latest version of the app
2. The latest update passes prices directly from Liquid rather than scraping the DOM
3. Re-deploy the theme extension if the issue persists (contact support)

---

Still not working?

Contact support:

• Live chat: inside the app dashboard
• Email: [e-mail]