Registration form not working

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Form not visible on the page

The registration form is an App Block — it must be added to your page template manually.

1. Go to Online Store → Themes → Customize
2. At the top, switch to the Pages template
3. Select the specific page where you want the form
4. Click Add block → Register Form (under Apps)
5. Save

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Form submitted but no notification email received

1. Check your notification email address in Registration → Email Settings → Registration → Notify email
2. Go to Email Settings → SMTP Settings and click Send test email to check your SMTP connection
3. Check your spam folder
4. See Emails not sending

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Submission doesn't appear in the app

1. Check Registration → Submissions and try refreshing
2. Filter by status All in case it was auto-approved or auto-rejected
3. If the submission is missing entirely, check that the registration form block is pointing to the correct page

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"Email already exists" error on submit

This error appears when the email address the customer entered is already registered as a Shopify customer. This is intentional — the form prevents duplicate accounts.

The customer should:

1. Try logging in to the store with that email
2. Contact you to be manually approved if they already have an account

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"Invalid phone number" error

Phone numbers must be in international format with a country code: [phone] (7–15 digits after the +). Make sure the country code selector is set correctly.

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Approved customer can't see wholesale prices

After approval:

1. Ask the customer to log out and log back in — the tag is applied immediately but the session may be cached
2. Verify the tag was added: Shopify Admin → Customers → customer → Tags
3. Verify the pricing rule targets that tag

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Contact support

• Live chat: inside the app dashboard
• Email: [e-mail]