# Registration form not working

***

## Form not visible on the page

The registration form is an App Block — it must be added to your page template manually.

1. Go to **Online Store → Themes → Customize**
2. At the top, switch to the **Pages** template
3. Select the specific page where you want the form
4. Click **Add block → Register Form** (under Apps)
5. Save

***

## Form submitted but no notification email received

1. Check your notification email address in **Registration → Email Settings → Registration → Notify email**
2. Go to **Email Settings → SMTP Settings** and click **Send test email** to check your SMTP connection
3. Check your spam folder
4. See [Emails not sending](/orbit-b2b-docs/faq-and-troubleshooting/emails.md)

***

## Submission doesn't appear in the app

1. Check **Registration → Submissions** and try refreshing
2. Filter by status **All** in case it was auto-approved or auto-rejected
3. If the submission is missing entirely, check that the registration form block is pointing to the correct page

***

## "Email already exists" error on submit

This error appears when the email address the customer entered is already registered as a Shopify customer. This is intentional — the form prevents duplicate accounts.

The customer should:

1. Try logging in to the store with that email
2. Contact you to be manually approved if they already have an account

***

## "Invalid phone number" error

Phone numbers must be in international format with a country code: `+1234567890` (7–15 digits after the `+`). Make sure the country code selector is set correctly.

***

## Approved customer can't see wholesale prices

After approval:

1. Ask the customer to log out and log back in — the tag is applied immediately but the session may be cached
2. Verify the tag was added: Shopify Admin → Customers → customer → Tags
3. Verify the pricing rule targets that tag

***

## Contact support

* **Live chat**: inside the app dashboard
* **Email**: <orbitboostio@gmail.com>


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